Exchange and Return Policy

Replacement policy:

1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within the seven days following the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed.

2- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit. The store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product. In international replacements, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or an error, the consumer will be compensated.

The consumer is not entitled to exchange the product in the following cases:

1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.

2- If a defect appears in the product due to the consumer's misuse.

3- If the exchange period exceeds 7 days from the date of receipt.

Return policy:

1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product provided to him from the store within the seven days following the date of receiving the product, and he does not have the right to return the product after the seven days have passed.

2- The return of the product is conditional on the product being in good condition and the consumer not having used the product or obtained its benefit. The store has the right to inspect the product before returning it to ensure its safety.

3- The consumer bears the costs associated with the return process. In the case of international returns, the consumer bears the full shipping and delivery costs to the shipping company. In the event of defects or errors, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.

2- If a defect appears in the product due to the consumer's misuse.

3- If the return period exceeds 7 days from the date of receipt.